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Terms & Conditions

Last updated 25 September 2026

These terms are an agreement between you and Reliancy Kenya Limited ("Thayu.AI", "we", "us") for using the Thayu.AI website and app. By creating an account or using Thayu.AI you accept them. If you use Thayu.AI for a business, you confirm you are allowed to accept them for that business.

1. Who can use Thayu.AI

Thayu.AI is for businesses and professionals. You must be at least 18 and able to enter into a binding contract. You must give accurate information when you sign up and keep it up to date.

2. Your account

Keep your password safe and don't share your account outside your business. You are responsible for what happens in your account. Tell us straight away at privacy@thayu.ai if you think someone else has accessed it.

3. The service

Thayu.AI analyses the links you give it, looks for public demand for what you sell, ranks leads by intent, suggests the best time to reach them and writes WhatsApp messages and emails for you to send. The free preview needs no account. We improve Thayu.AI all the time, so features may change. If we remove something important that you pay for, we'll tell you in advance.

4. Credits, plans and payments

  • Prices are in US dollars and exclude taxes unless shown otherwise. Local payment methods may charge in local currency at the rate shown at checkout.
  • Paid actions use credits. The credit cost is shown before you confirm each action, and credits are charged only when the action succeeds. Held credits for failed actions are released automatically.
  • Plans renew every month until cancelled and add their monthly credits at the start of each billing period. You can also buy top-ups at any time.
  • Credits don't expire while your account is open. They have no cash value and can't be transferred or exchanged for money. Free welcome credits are a promotional gift.
  • You can cancel a plan at any time by emailing us, or by deleting your account in Settings. Cancelling stops future renewals. You keep credits already added for the current period while your account stays open.
  • Payments are non-refundable, except where the law requires a refund or we failed to provide what you paid for.
  • If you are a consumer with a legal right to withdraw from online purchases, you ask us to start providing the service immediately and accept that the right ends once credits have been used.
  • We may change prices with at least 30 days' notice. Changes apply from your next billing period.

5. Acceptable use

Use Thayu.AI only for genuine, lawful, one-to-one business conversations. You must not:

  • send spam or bulk unsolicited messages, or message anyone who has opted out;
  • break WhatsApp's Business and Commerce Policies, email rules (such as CAN-SPAM, CASL and the ePrivacy rules) or data protection law;
  • harass, deceive or discriminate against anyone, or pretend to be someone else;
  • promote illegal, dangerous or prohibited goods and services;
  • collect special category data, or data about children, with Thayu.AI;
  • try to access other workspaces, get around credit or rate limits, overload our systems, or copy or reverse-engineer Thayu.AI;
  • resell Thayu.AI or use it to build a competing product without our written permission.

6. Your data and your leads

Your content stays yours. You give us permission to use it only to run and improve Thayu.AI for you. For the leads and contacts you choose to save and message, you are the controller and we are your processor under the Data Processing Addendum, which forms part of these terms. You are responsible for having a lawful basis to contact each lead and for honouring their requests. Our Privacy Policy explains how we handle personal data.

7. Public information and AI output

Thayu.AI works with public information and AI, both of which can be incomplete, out of date or wrong. Check leads, facts and messages before you rely on them or send them. You are responsible for the messages you send. We don't promise any number of leads, replies or sales.

8. Other services

Thayu.AI connects to services such as WhatsApp, email providers and payment providers. Their own terms apply to your use of them, and we are not responsible for their decisions, for example if a messaging provider limits or blocks your number.

9. Our intellectual property

Thayu.AI, its software, design and brand belong to us and our licensors. These terms give you a limited, non-exclusive, non-transferable right to use Thayu.AI while your account is in good standing. If you send us feedback, we may use it without any obligation to you.

10. Suspension and closing accounts

You can close your account at any time in Settings. We may suspend or close an account that breaks these terms, puts others at risk, or doesn't pay, and we will explain why unless the law or safety prevents it. Sections that by their nature should continue (such as payments owed, liability and disputes) survive closure.

11. Disclaimer

Apart from what these terms expressly promise, Thayu.AI is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties such as fitness for a particular purpose and non-infringement.

12. Limitation of liability

To the extent the law allows, neither party is liable for indirect or consequential losses, or for lost profits, revenue, data or goodwill. Our total liability for all claims related to Thayu.AI is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence, or your rights as a consumer.

13. Indemnity

If you use Thayu.AI for a business, you will cover our reasonable costs from third-party claims caused by your messages, your content or your breach of these terms.

14. Changes to these terms

We may update these terms. We'll change the date above and give account holders at least 30 days' notice of material changes by email. If you keep using Thayu.AI after a change takes effect, the new terms apply. If you don't agree, you can close your account.

15. Governing law and disputes

These terms are governed by the laws of the country where Thayu.AI's operating company is registered, and its courts have jurisdiction over any dispute. If you are a consumer, you also keep the protection of the mandatory laws of the country you live in and can bring claims there. Please contact us first. Most problems can be solved quickly.

16. Contact

privacy@thayu.ai · Reliancy Kenya Limited, 7545-1000 Thika, Kenya